5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that almost all security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing quality control procedures.
Safety guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard company, how often can you determine if the guard company is doing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it is important to employ a system of verification and quality control to make sure that problems associated with the lack of doing these jobs don’t start to happen.
In this guide we’ll discuss five (5) easy actions to improving your security guard service and attaining what you imagine as your ideal keyholding.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and ask yourself does it seem adequate.
Additionally, is the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to screen if the guard is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a good deal on what to expect from that shield and it gives you a chance to request a different shield if you feel it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his assigned land isn’t quite as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• How long is each new officer trained?
• How long does the security company double lender? (Double banks is the process of having a seasoned guard working at precisely the same time as the new guard.)
Determine the response to every one of the questions and make sure they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes on preparing a shield to work at your premises.
Protect supervision is among the main factors of very good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work isn’t significant and they start to see themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These monitoring systems allow the security guard company to track the log and time the activity of the guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard company provides a method of earning sure each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.